2013-12-20 / Top Stories

National Grid Announces Changes To Bills/Meter Readings

National Grid natural gas customers on Long Island and the Rockaway peninsula can expect some changes related to visits from meter readers, account numbers and bill formats, and services offered at its payment centers.

Separate Natural Gas and Electric Meter Readings:

Starting in December, customers will be visited by two meter readers (possibly on the same day). National Grid meters are now read by Precision Pipeline Solutions (PPS), a National Grid contractor. PPS meter readers will carry National Grid identification and drive vehicles, and uniforms marked with both National Grid and PPS logos. Electric meters will continue to be read by LIPA.

If meters are located inside a customer residence or business, the workers will need to enter the premises. As a precautionary measure, National Grid strongly advises customers to ask to see the identification of anyone requesting access to these meters before allowing them inside the home or business. Every National Grid employee carries a photo ID card, and any contractor doing work for National Grid is also required to carry ID.

National Grid introduces a new customer service system for Long Island gas customers:

National Grid has just completed a conversion to a new customer service system for Long Island natural gas customers.

The new system is now fully operational and all natural gas customers on Long Island will benefit from new service enhancements -- including greater functionality in the self-service area, both the IVR and Web, and a new bill format with more account information and usage history displayed. As a result of this conversion, customers should be aware that there will be a change in account numbers and a new bill format.

Customers who’ve arranged for their bank to automatically withdraw funds from their checking or savings account—and customers who use their bank’s online bill pay service—will need to provide the bank with their new National Grid account number. This new 10 digit account number will be provided to customers when they receive their next bill.

For more information go to nationalgrid.com/longislandupdate.

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