2013-04-19 / Letters

With Service Like This…

Dear Editor:

I would like to share my negative experience with the very rude employees of the People’s United Bank located in the Stop and Shop. Since they are fairly new to the area you would assume they would be a little nicer and more courteous to possible new customers.

I needed change of two big bills and I know I could have easily gone into my own bank, but I was in Stop and Shop. There was no line so I asked the teller if he could make the change and he said “yes.” He took the bills and examined them. It was expected that he was going to try and get me to become a customer. I told the two tellers who kept trying to talk me into opening an account that I wasn’t interested at the moment. One of their key points was that it was not too far from my residence, but Chase bank is only a few yards away so that wasn’t a big bonus to me. After a few minutes of them trying to “force” me into opening an account, a lady that I assume was the “manager” teller (she was sitting there the whole time listening to the conversation) tells the man “we don’t change bills for non-customers.”

You bet I was furious that they wasted my time. All of a sudden because I wasn’t going to open an account at the moment they couldn’t make change for me which I made it a point to ask about in the beginning. I walked over to the customer service of the supermarket and got my change with no problem. I don’t complain much but I complained to the manager on duty and he agreed that the tellers’ behavior was unnecessary. I’ve never had such an experience with another bank that I’m not a customer of. No other tellers have been as obnoxious as those employees. I must admit that I have never heard of the bank before nor have I ever seen another. I’m told they are all over so I guess I don’t get around much. I hope whatever customers they have are satisfied with their service, but I can now definitely say that I have NO intentions of ever becoming a member or ever corresponding with those employees again.

TIFFANY ELLIOTT

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