2013-04-05 / Letters

Praise For Dayton Staff

Dear Editor:

My family were original shareholders in Dayton Towers and proud to be. I am a resident of Dayton Towers West. I have decided to write a letter of praise to our fabulous staff. It has recently come to my attention that my maintenance, janitorial and administrative staff may not have been receiving the gratitude that I personally feel that they deserve.

Prior to hurricane Sandy, when asked where I lived, with pride I would reply Dayton Towers. I have always felt the staff here was above and beyond the best! Whenever I asked the staff for help, they jumped. It wasn’t a “it’s not my job” or “I’ll get around to it,” who could ask for more?!

As far as the Administration is concerned I haven’t always agreed politically and I may have different opinion on individual topics, but Rich Nardo has always done a great job and surrounded himself with terrific staff. One individual is Denise. She has always been the rock and hub of communications that has kept this place running, with what appears to be ease. On a personal note, Denise has always been down-to-earth, lovely and a helping hand for me and my family. Dee, Charlene, Jessica, Cassandra and Sylvia are wonderful as well, always a pleasant smile and always going the extra mile to help.

Like many of my fellow shareholders, I was here the night of Sandy. I live on the 1st floor and I reached down and touched the water on my balcony. It was a terrifying experience. I saw so much destruction, fire and people struggling and almost drowning. I was blessed with loving neighbors and in the weeks that followed we all stuck together. We helped each other stay safe, warm, fed, hydrated and clean. Being on the 1st floor much of the dirt, mud and “other” would accumulate there. Many of us continued to do our best, used common sense and pitched in when we could. I tried to clean the hall floors with my house broom, where my neighbor Michael was smart enough to grab the janitor’s supplies and help clean the floors himself. The staff did the best they could, but there was such overwhelming destruction in the West that there was no way smaller jobs were getting done.

Along with my neighbors I was in complete shock that many of our staff somehow made it into work, many of them with true loss and tragedy of their own. When I asked for help, Rich Nardo showed up at my apartment. He could barely walk. He was just in a major car accident, he was t-boned, his car was destroyed he was in pain, but still managed to give me a helping hand. The entire peninsula was in complete chaos and ruins and people still managed to get to work to help us. I was and still am amazed that we got clean water and heat back so quickly, that the pool and sidewalks were restored and that the renovations are continuing on schedule. I know people in our neighborhood who still have no power, no water and no heat.

I’m not sure of the rumors or hearsay. Nothing is perfect and we continue to strive and learn from life’s experiences. I know sometimes it’s in our nature to find fault. I would rather keep my hand open for help, than point a finger for blame. I am so grateful for my Dayton Towers staff for all you do “pre and post” Sandy. I know I am not alone in my feelings. So keep being fabulous, chins-up and most of all: THANK YOU!


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