2013-03-15 / Top Stories

It’s A Scam: National Grid Warns Customers

National Grid is warning its customers of a new, nationwide utility bill scam.

While there are no reports of National Grid natural gas customers currently being affected by this scam, the company feels it is important to notify customers to prevent them from becoming potential victims.

As part of the scam, customers receive a phone call from an individual representing themselves as a utility employee.

The individual demands payment, through a pre-paid card, on past due balances for utility accounts and threatens customers that their service will immediately be shut-off for non-payment.

In some cases the caller also tells the customer that they may have a faulty meter that is dangerous and in need of replacing for a substantial fee. The gas meter is the property of National Grid. Customers are not responsible for meter replacement costs. Callers are then directed to purchase a pre-paid card to make an immediate payment in order to keep their service on.

National Grid confirmed they do contact customers with past due balances by phone to offer payment options, but never demands direct payment over the telephone.

If customers wish, they can arrange for a payment by check, credit card or debit card if they speak directly to a customer service representative. Payment can also be made by credit card or debit card without a representative’s assistance.

Customers who have received calls demanding immediate payment through a pre-paid card or who have billing questions should call the Customer Contact Center. Customers in Brooklyn, Queens and Staten Island can call 718-643-4050. Customers on Long Island and in the Rockaways can call 1-800-930-5003.

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