2013-02-15 / Top Stories

DEP Opens The Tap

New Program Offers Homeowner Service Line Protection

The New York City Department of Environmental Protection (DEP) Commissioner Carter Strickland and American Water Resources (AWR) President Malcolm D. Conner have announced the launch of water and sewer service line protection programs for residential properties throughout the five boroughs.

Property owners in New York City are responsible for maintaining their water and sewer service lines, which are buried underground and run from a building or home to city-owned mains under the street.

According to DEP on average it costs New York City property owners between $3,000 and $5,000 to repair a water line break and between $10,000 and $15,000 to repair a sewer line break. Homeowners may enroll in the program and pay a monthly fee to cover potential service line issues.

Said DEP Commissioner Strickland. “By informing property owners about their responsibilities and providing an optional and affordable way to protect them from unexpected repair costs, the programs offer a valuable service to our ratepayers...”

“American Water Resources has been providing similar protection programs to homeowners in Long Island and other parts of New York State for more than 10 years, and we are proud to now provide a customized protection program for homeowners in New York City,” said AWR President Malcolm D. Conner.

Water customers may participate in the service line protection programs at a present rate of $3.99 per month for water line protection and $7.99 per month for sewer line protection.

In future years, the New York City Water Board will approve annual rates for these programs at the same time it adopts DEP water and sewer service charges.

Customers may elect to cover both their water and sewer lines, or one or the other. They may also discontinue their involvement with the programs at any time.

More information about the programs and how to join will be mailed to eligible property owners and is also available at www.AWRUSA.com/NYC or by calling 1-888-300-3570.

The service line protection programs provide unlimited protection for covered repairs from normal wear and tear and basic restoration of affected property. They also provide for an unlimited number of claims, 24/7 customer service, and quick response time by NYCLicensed Master Plumbers who are pre-qualified to perform needed repairs.

For more information, residents may visit www.nyc.gov/dep, like the DEP on Facebook at www.facebook.com/nycwater, or follow them on Twitter at www.twitter.com/nycwater.

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