LIPA Responds To Goldfeder’s Claims
The Long Island Power Authority (LIPA) is disappointed with Assemblyman Phillip Goldfeder’s recent action to issue a press release (“Better Procedure Needed for LIPA Outages”) when such a policy already exists. LIPA adheres to emergency procedures via the Incident Command Structure set up by New York City Office of Emergency Management (NYCOEM) for outages that affect critical electric customers, as well as large-area outages that might occur on the Rockaway Peninsula. Strict notification protocols exist between LIPA Electric Operations and NYC OEM for any transmission failure or disruption of power to a critical facility, such as a school or pumping station.
Emergency Preparedness personnel carry a 24/7 Duty Pager 365 days a year.
This pager is instantly notified via an automatic message system of outages in the Queens/Nassau Division. The notification includes the number of customers affected and lists any major critical facilities within the outage. The person carrying the pager investigates the cause of the outage, when a crew was dispatched, the estimated time of the repair and then notifies the NYC OEM. This process is similar to the one Assemblyman Goldfeder referenced Con Edison using. If LIPA or the NYC OEM should need to contact immediate customers, they have the option of a reverse 911 call to reach out to customers with targeted messaging.
LIPA also has major account representatives who are assigned year-round to all critical care facilities on the Rockaway Peninsula, in order to maintain communications regarding outage and restoration status directly to the customer.
In addition, enhancements to LIPA’s website www.lipower.org, which is accessible by computers as well as mobile “smart” phones, gives ANY customer the ability to access information about LIPA’s electrical system, outages, crew dispatch, and restoration times throughout the service territory through the “Storm Center” section of the site. Elected officials, opinion leaders or any web user can utilize this tool daily as a way to stay in touch with what is or isn’t happening in their localized area.
LIPA says the public should also know that LIPA has the fastest restoration time of any overhead utility in New York State, recently restoring power to Breezy Point area of the Rockaway Peninsula following a tornado without any uproar or outrage. LIPA also says that while they have met with the Assemblyman numerous times in different forums to discuss their storm preparedness and restoration process, they have once again invited him to tour their operations center to better understand the delivery of electric to the Rockaway Peninsula and address any remaining questions he may have. To that end, the welcome his involvement.