2012-07-20 / Top Stories

New Port Authority Complaint System

By Nicholas Briano


Planes often fly close to rooftops as they complete their descent over Rockaway en route to JFK Airport. Planes often fly close to rooftops as they complete their descent over Rockaway en route to JFK Airport. The Port Authority of NY/NJ introduced a new Airport Noise Complaint System so residents can place online complaints in detail about disturbances from aircraft noise.

The Port Authority may not have any direct jurisdiction over air traffic routes, but the new complaint system allows them to serve as a middle-man between residents and the Federal Aviation Administration (FAA) which oversees all air traffic. They will communicate the complaint to the FAA to see if something can be worked out to alleviate the source of the noise.

To place a complaint online, visit www.planenoise.com /panynj/daPRAbr9/ or take the traditional route of calling 1-800-225-1071 where you will be asked to leave a message detailing your complaint.

In order to properly process a complaint, as many details about the circumstances should be provided so the origin of the noise can be tracked.

The form can be used to file complaints for Newark, LaGuardia or JFK airports. Prior to the online system the only way to leave complaints was via the telephone number or by sending an e-mail to 9-AWA-NoiseOmbudsman@faa.gov, which is still active if someone should choose not to use the online form.

Air traffic noise is, of course, no stranger to residents of Rockaway, especially the Arverne area where planes frequently fly overhead after take-off during all hours of the night.

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