2012-02-03 / Top Stories

911 System Reaches New Milestones

Mayor Michael R. Bloomberg has announced the completion of major milestones in the City’s 911 emergency call system overhaul. For the first time in city history, 911 emergency call takers and dispatchers from the NYPD, FDNY and Emergency Medical Dispatch services are located on the same floor and operating on the same technology, improving interagency communications and emergency response. The upgraded, state-of-the-art system has successfully been tested to handle 50,000 calls per hour, more than 40 times more than average daily volume and nine times more than the peak hourly call volume on September 11th. Further, the upgraded system now provides call takers with onscreen maps of the caller’s location and the upgraded system provides critical redundancy to the City’s emergency communications infrastructure to ensure delivery of the more than 11 million 911 calls received each year. The Mayor made the announcement at the City’s Public Safety Answering Center, located in MetroTech Center in Downtown Brooklyn.

The upgraded system employs two new fully dedicated and networked telephony digital switches, and the full system has been successfully tested to handle a total of 50,000 calls per hour. The Emergency Communications Transformation Program began in 2004.

New York City first launched the 911 system in July of 1968, enabling the public to dial 911 for emergency police response for the first time.

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