Unhappy With PHC
I have been reading with incredulity the stories about the re-emergence of Peninsula Hospital and their ability to provide quality services during this transition period. My first hand experiences indicate that these claims are far from accurate.
My mother was recently admitted to the Hospice Center at Peninsula suffering from severe seizures. When I arrived and questioned the intended treatment to bring her seizures under control, I was advised by the nurse that she needed at least two doses of a certain medicine to control the seizures. Unbelievably, they were unable to give her one dose of the medicine since that was all they had on the floor and the hospital’s pharmacy was closed - at 10 p.m. on a Sunday. How could a hospital operate with a pharmacy that is not open 24 hours a day.
What other patients went unmedicated? The resolution was for the nurse to call the other floors of the hospital to see if there was another vial of the medicine. What an efficient way to operate. Nothing could be done to comfort my mother without this second dose.
Well over two hours later, nothing had been done to clean my mother and make her more comfortable. “Sorry, we can’t move her while she is in the condition she is in.” Granted that may have been true, but it is amazing how they were finally able to provide some dignity by cleaning my mother and changing her clothes without any change in her physical status after I made some phone calls to the medical team.
PR departments can do wonderful things. Don’t believe in everything you read.
PETER E. CASEY