2011-08-12 / Top Stories

City Sets 311 Complaint Survey

Councilmember Eric A. Ulrich is praising a new 311 online initiative that will make it easier for residents to report noise complaints with just the click of a mouse. Through the Night Noise Survey, complaints submitted to nyc.gov will be tracked to identify chronic locations throughout the five boroughs. While the survey is not a substitute for calling 311, the information collected will allow city agencies to be more proactive in addressing noise complaints.

This new resource was created after Ulrich and community leaders questioned lengthy 311 wait times, police enforcement and overall lack of information pertaining to neighborhood noise at a Council hearing in June. The Department of Information Technology and Telecommunication (DoITT) responded by designing a quick and easy way for residents to log complaints on the city’s website.

Ulrich said, “I know firsthand how frustrating it is to be kept awake at night by inconsiderate neighbors. This is yet another tool to help those who struggle through sleepless nights due to excessive noise, loud music and out of control parties on their block. It is a step in the right direction and I am optimistic that it will improve our overall quality of life. Still, greater enforcement and increased fines are needed.”

Noise complaints filed online must provide a full description of the chronic noise, including the date, time and how often it usually occurs. Simply go to nyc.gov/311 and type “noise” into the search bar at the top of the page to access the survey.

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