More Than A Cherry Coolatta
What she got instead was a harrowing few minutes and a possible lawsuit against the giant corporation.
“The kids were really hot, and we went into Dunkin Donuts to buy some drinks,” Fox told The Wave last week. I ordered a Cherry Coolatta for my nineyear old son, Matthew, and other drinks for my other children, Thomas and Vienna.
The man behind the counter told me he was having problems with the Coolatta machine, but he would try it. Another guy behind the counter came up and said that it was all right to use the machine, so he did.”
The four walked out of the store and onto the busy shopping street when Matthew, near finishing the drink, heard a clank and noticed a round piece of metal in the bottom of the clear plastic cup.
“We went back into the store, and I was angry and nervous because Matthew could have swallowed the metal piece,” she said. “They told me that they knew the machine was broken, but that they didn’t want to shut it down.”
Fox added that none of the workers apologized.
When a Wave editor went into the store and asked about the machine several hours later, he was shown the machine piece from which the metal piece in the cup had broken off.
The workers admitted that they knew the machine was broken, but that it still worked, so they used it as long as possible.
Fox called the new franchisee, who, Fox says, admitted that he knew of the broken machine.
“My kids learned a lot about product safety,” she said. “They learned that they have to check everything, even a drink, to make sure it is safe.”
Matthew told The Wave, “I was taking the last sip, and I noticed a metal piece and got scared. I asked my mom, ‘What’s this?’ I got angry, but I’m glad that I didn’t drink it and choke on it.”
Fox says that she will never go to Dunkin Donuts again and that she has contacted an attorney with an eye to suing the company for product liability problems.
“I can’t trust them, even for ice cream,” Fox said. “How can you give them your business when they almost killed your kid?”