2011-03-18 / Letters

Problems At SJEH

Dear Editor,

I am a young woman who recently went to St. John’s Hospital for treatment.

During my visit, I witnessed the mistreatment of patients and myself. I sat in the waiting room for almost 2 hours before I was seen by triage personnel. Once I was led through the ER, things got worse. A patient tried to get the attention of a nurse who ignored her. The patient only needed a pen. Next a woman came in on a stretcher complaining of chest pains and not being able to breathe. She waited 20 minutes before anyone saw her. By this time she was dizzy, out of breath, and on the verge of fainting. Doctors didn’t help. I had to shout multiple times before someone came to her aid. By this time, she was throwing up and gasping for air. Treatments weren’t working and the on call “physician” just stood there while the patient was getting worse. She finally passed out before an intern listened to my suggestion which was to give her an x-ray. My lab specimen had not been taken for testing. I had to ask someone to take my specimen. I waited another 5 hours to see the doctor.

The medical student, who took my info, did not fully write down everything that I had told her. My doctor informed me of this. My results came back from the specimen and upon diagnosis, I asked for further testing. I was denied further testing and the reason given was “it is not necessary.” The doctor and I had a debate. I told him that it was my right as a patient for confirmation of the results. The doctor said that “he cannot just walk in an emergency room and request a MRI. It is not a store where he can have any test that he wanted done.” Because of his refusal of treatment and the treatment of others, I would like for The Wave to put in the newspaper an article about St. John’s Hospital. This hospital does not have the right to treat it’s patients this way. It is unlawful and inappropriate. This is not the first time where I waited more than an hour to be seen, and unhappy with the way they handle their patients. I will be taking further action on this matter.


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