SJEH Employees of the Year
Sometimes people make such a difference that they stand out even among other excellent professionals. At the end of the year, St. John’s Episcopal Hospital recognizes noteworthy performances, namely Employee of the Year, Manager of the Year, Doctor of the Year and Team of the Year. Selected by committee, each honoree receives a Tiffany plaque and $250. Here are the best of 2010:
Charles McNeill, Security Officer, has been employed at St. John’s since 1982. He was nominated for Employee of the Month by a patient who thanked him for being so kind and thoughtful, helping patients out in any way he can.
In addition to the personal attention he paid her, this patient observed his helpfulness with others while he was on duty. McNeill is always praised by his department head, Julian DelaCruz, who states that the award-winner is truly deserving of the honor of Employee of the Year — he always conducts himself in a professional manner, and consistently shows consideration to our patients and employees.
DelaCruz notes McNeill has received numerous letters of commendation over the years from various patients, families and Board members, expressing how McNeill treated them with respect and compassion.
DelaCruz further states that in times of crisis or emergency, McNeill always remains calm under pressure, and can be relied upon to handle any situation appropriately.
Patricia “Patti” Gillespie, as the Admistrative Director of both Imaging Services and Respiratory Therapy Departments, exhibits fine leadership skills.
Under her able management, these departments demonstrate teamwork and positive attitudes, which translate into improved patient outcomes. Gillespie has fostered collegiality both within her departments and across departments by closely working with Care Management and the Emergency Department. Her staffs pull together not only at work for the good of the patients, but also in the spirit of camaraderie in and out of the Hospital. She and her teams always inspire with their energy and enthusiasm. The staff from her departments are usually the largest groups at community events like the St. Patrick’s Day Parade, where many marched proudly on behalf of St. John’s. Many also participated two years in a row in the 100 Precinct Chili Cook-off. A mentor to her staff, a problem solver willing to dig in and work with others, and a dedicated and loyal member of the St. John’s family and a longtime Rockaway resident, Gillespie is indeed 2010’s Manager of the Year.
John’s since before it was St. John’s. As the Chief Medical Officer, he is responsible for ensuring quality care for every patient by every physician. He is a mentor to physicians, an advisor to the nursing and administrative staff, and a hematologist to patients.
He is respected by his colleagues and provides leadership to the physicians and department heads, and always has a kind word to every employee. He never runs the other way when a problem arises; he faces it head on. He keeps up to date with standards of care beyond his own specialty and always seems to know what the right medical treatment should be in every case. Any time there is a medical question, people know who to go to for the answers — Dr. Pastore. He is here day and night and is available and involved in patient care. The passing of time has not diminished Dr. Pastore’s resolve to do his very best for the patients and St. John’s.
Dr. Pastore more than deserves the honor of 2010’s Physician of the Year.
The Ambulatory Surgery Department, led by Nurse Manager Cassandra St. Furcy, RN, is responsible for patients undergoing ambulatory surgery for gynecology, endoscopy, arthroscopy, ear-nose-throat, urology, general surgery, ophthalmology, podiatry, oncology and hematology procedures, as well as diagnostic biopsies. In addition, Ambulatory Surgery handles outpatient chemotherapy. In addition to clinical competence, Ambulatory Surgery excels at putting both patients and families at ease and helping people navigate through what can be a very stressful situation. It’s no wonder their patient satisfaction scores have hit 90 percent. The team’s dedication to patient satisfaction is also clearly evident from the many commendations from patients and families thankful for the “tender loving care” they received during their surgical visit. Even on their busiest day, Ambulatory Surgery takes the time to make sure every patient receives individualized attention.