2010-08-27 / Letters

Always Come Away Angry

Dear Editor,

I am spoiled….and I know it! I spend winters in Florida and have the honor, privilege, and total enjoyment of doing my food shopping in Publix. After shopping in Waldbaum’s (on 114th) all summer, I literally kiss the floor of Publix when I return for the winter. It is mind-boggling that this Waldbaum’s store exists. I suppose it Letters says something about the ability of New Yorkers to endure hardship and duress. Otherwise, what possible explanation could there be for such a store to survive? No one outside of hardened New Yorkers would ever tolerate such a place. The manager never knows where anything is, whether something is in stock, or whether it’s going to be in stock. The cashiers (with rare exception) are rude, arrogant, and downright nasty. The “customer service” department has to be the biggest joke in the world…there is never anyone there!

Without exception, every time I shop in Waldbaums (which is becoming rarer and rarer) I come away angry. Today, for the latest example, I was on line in back of an older woman who was getting a small order, all the same size boxes, roughly 10 of them. As the cashier was packing the boxes, the woman noticed that she was putting them all in one plastic bag. The customer asked the cashier, very nicely I might add, in a very soft voice, to split the boxes into two bags. The cashier, at first, made like she didn’t hear the woman. When the woman said it again, the cashier said “what,” so the woman repeated her request for the third time. By this time the cashier had finished putting everything into one bag and said “I’ve already finished packing and am not going to repack!”. When I left the store and pulled out the back of the lot, I saw this customer walking home. She had obviously repacked the boxes herself at some point, since she had two bags. It was apparent to me that “she wanted her order in two bags since it would be easier to carry her groceries while walking when the weight was evenly distributed.

Now I ask you, how much of a hardship would it have been for this cashier to pay attention to a customer who was asking her a question, and put the groceries into two bags? I must say that there are one or two cashiers who are pleasant, decent people who don’t seem to belong in a store of this caliber. This particular cashier is one that I’ve seen be rude and nasty for years. I don’t understand how such behavior is tolerated! To add insult to injury, when it was my turn with this cashier, I packed my own bags. I’ll bet you can guess whether or not I got a “thank you for packing” from her! Yep, you’re right...no “thank you.”

It’s bad enough the shopping in Rockaway is so limited, but to have to tolerate this kind of store is beyond comprehension. Did they never hear of customer service? They can do all the renovations they want, but until they “renovate” their employees they will continue to be, for me, a store that’s at the bottom of the barrel. And that’s totally where they deserve to be.


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