Thank You PHC
The following letter was sent to Robert Levine, CEO of Peninsula Hospital Center.
Dear Mr. Levine,
On Saturday, January 9, our 20- month-old granddaughter had a seizure while visiting us in the Rockaways. Within five minutes of calling 911, EMS was at our home and began to work on her. I requested that she be brought to the Brookdale Hospital and Medical Center where I am an administrator, but because she was unstable the EMS team advised us that she would have to be brought to Peninsula Hospital.
From the time we arrived at the hospital until the time we left one day after, the compassionate, competent care Tessa and our family received was remarkable. In the emergency room Tessa was treated “ swiftly and efficiently. Throughout, our son and daughter-in-law were informed of everything the physicians were doing to their little girl. My husband and I were also included in the care and were allowed to be with Tessa as soon as she was stabilized.
Once Tessa was admitted to the Pediatric Unit, the staff again made accommodations to make all of us feel so comfortable. Throughout the night our son, who stayed with Tessa, was treated so well. He was kept informed of test results that were coming back and the physician on her case went so far as to coordinate his plan of care with Tessa’s pediatrician, who was up in the Bronx.
The following day Tessa’s mom and I went to the hospital early and experienced the most seamless discharge I have ever experienced. As a registered nurse and a hospital administrator, I was in awe over the competency of the entire staff and the compassionate manner in which they treat patients and their families. What was a very frightening event in our lives was softened by the genuine goodness and caring of the people who work as EMTs and employees of our small community hospital.
Mr. Levine, your hospital staff “does you proud.” They create an environment that is welcoming, warm and caring. Patients and their families are treated with dignity and respect and the medical care given instills confidence and decreases anxiety. Your staff understands the importance of treating the whole family and the importance of communication. The facilities at Peninsula may be small, but the heart and soul of the institution is huge. Thanks to all of you.