2008-06-20 / Top Stories

DOE Releases Second 'Principal Satisfaction Survey'

Schools Chancellor Joel I. Klein has released the results of the Department of Education's second Principal Satisfaction Survey, administered as part of the Chancellor's commitment to continually improve the quality of services provided to schools.

About 80 percent of the city's 1,454 principals responded to the anonymous online survey in March and April, rating the effectiveness of the Department of Education (DOE) in supporting schools operationally and academically. As with the first survey of principal satisfaction, which elicited responses from 70 percent of principals in November and December of 2007, a large majority of principals say they are satisfied with the supports they receive and in several key areas say their satisfaction has risen since the first survey was administered.

Overall, 76 percent of principals feel supported by the DOE in attaining their overall school goals, compared to 71 percent in November.

Ninety-five percent of principals reported that they were satisfied with the quality of support provided by the school support organization they had selected, up from 92 percent in November, while 81 percent of principals said that they were satisfied with the quality of support provided by the new borough wide Integrated Service Centers, up from 71 percent in November.

Additionally, 79 percent of principals feel that the DOE has helped them set clear measures of progress for student achievement and 80 percent believe the DOE's accountability tools- including periodic assessments, school progress reports, and quality reviews- help them to improve student outcomes, compared to 73 and 78 percent respectively in November.

"The results of the principal satisfaction survey provide valuable information about the ways we're successfully empowering principals to make decisions that help students succeed, as well as areas where more work needs to be done," Chancellor Klein said. "By publishing these results, I am holding the Department accountable for improving principal satisfaction."

The Principal Satisfaction Survey addressed four main areas: 1) the DOE's overall performance; 2) the quality of academic services provided by school support organizations and the DOE central offices; 3) the quality of operational services provided by the Integrated Service Centers and by central offices regarding facilities, food, pupil transportation, health, safety, finance, technology, family engagement, portfolio development, legal services, and compliance; and 4) the effectiveness of DOE's accountability tools. Participation in the survey was entirely voluntary, and responses were anonymous. The DOE will conduct the survey again in the fall.

Principals expressed increased satisfaction with special education, school construction, and technology options, though fewer than 70 percent were satisfied with services in these areas.

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