2008-04-25 / Community

Riders To Grade Local Bus Service

Queens local bus customers will have the opportunity to rate their rides when Bus Rider Report Cards are handed out throughout the borough beginning Tuesday, April 22 and continuing through May 7. Queens follows Brooklyn and Staten Island, where a total of about 77,500 report cards have been distributed. Queens bus customers will be able to rate various aspects of service such as "reasonable wait time between buses," "seat availability," "smooth handling of bus," "courtesy of bus operators and dispatchers," and "reliability of wheelchair lifts."

Report Cards will be distributed at key Queens locations during the morning rush periods. Surveyors will give out report cards on-board buses and on the street in Jamaica, Flushing, Ozone Park and the Rockaways. Riders will be asked to mark the route they ride, and then provide a letter grade - A through F or G for "not observed" - for each of the 20 different service attributes listed, as well as a grade for the overall performance of the route. Riders can also fill out report cards at www.mta.info. The last day to accept on-line and mail responses for Queens bus customers is June 6.

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