2007-12-14 / Community

NYPD Takes Pulse Of Complaining Citizens

In an effort to gauge citizen satisfaction with police, the NYPD today announced that the department is conducting a survey of New York City residents that have recently filed a police complaint.

The survey is intended to measure a complainant's satisfaction with NYPD after an individual has received service or assistance from an officer. Specifically, the survey will measure for officer promptness, knowledge and professionalism.

Police Commissioner Raymond W. Kelly said, "It is important for us to reach out to the public and determine what we do well and where we can improve."

The survey calls are being conducted at the Police Academy by the current class of police recruits. The recruits were selected based on exam scores and foreign language skills and are being compensated on overtime for their effort.

"Having the recruits conduct these surveys is an excellent training tool that gives them the opportunity to interact with the public before they even hit the streets as police officers," Commissioner Kelly said.

The survey is confidential and consists of 11 questions. The randomized survey sample size of 4,000 was drawn from a universe of 180,879 police calls received from July through September. The demographics of respondents represent the universe of police calls. The survey is being conducted in English, Spanish, Russian, Chinese, and Creole.

Complainants surveyed received the police services roughly split between "radio runs" and "walk-ins" to precincts.

This population of complaints was vetted to remove instances where victims were younger than 18 years of age, victims of sex crimes, and any other instance where a phone survey may be inappropriate.

The current Academy class includes 947 recruits and is scheduled for graduation on December 27, 2007.

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