Smith Investigates Access-A-Ride Problems
State senator Malcolm A. Smith recently announced that he has received a response from the Metropolitan Transit Authority (MTA) regarding a letter he wrote to the Executive Director about complaints made by local passengers of the agency’s Access A Ride service.
“The MTA has responded to my recent letter urging them to investigate the complaints that have been made by Queens residents. I was pleased that the MTA has recognized that there is indeed a problem and is working towards a solution. They have assured me that they will be increasing the number of vehicles in the near future to enhance their scheduling capability,” said Senator Smith.
The Queens lawmaker noted that the MTA Currently has over 90,000 Access A Ride registrants.
According to the MTA, more than 90 percent of Access A Ride applicants are approved and receive a letter to that affect. Those who are turned down by the agency are given an opportunity to appeal that decision.
“It is helpful to have a better understanding of the application process of the Access A Ride service. For my constituents who have been denied access in the past, this information will shed some light on the situation,” said Smith.
For those interested in contacting the MTA directly with questions or complaints, they can write to MTA NYC transit, Para transit division, 130 Livingston Street, Brooklyn, NY 12201, or call Customer Assistance at 718-330-3322
“I hope this response from the MTA will answer the questions of the local residents who utilize this service. While there is still progress to be made, I am hopeful that the addition of more vehicles will be beneficial and help to solve some of the problems the MTA seems to be having with the service. I will continue to reach out my constituents to check on the status of the Access A Ride service to ensure that the Queens community is receiving the best service that is available,” concluded Senator Smith.