2005-03-18 / Community

Bank Manager Explains North Fork ID Policy

By Miriam Rosenberg Contributing Editor

By Miriam Rosenberg
Contributing Editor

  • Two weeks ago Greenpoint Savings Bank merged with North Fork, and with that merger, at least for customers of the former GreenPoint Bank on Seagirt Boulevard, came North Fork’s policy of requiring identification before processing certain transactions.
  • While some former Greenpoint customers at the Seagirt branch, like Mary Wimms, may call the ID policy “ridiculous” and annoying asking over and over again” and another customer (who preferred not to give her name) was told they wouldn’t do her transaction without ID – the motivation behind the new bank policy is security.

    “The policy not only protects the customer, but also the bank,” said Imogene Lewis, the branch manager for the Seagirt Boulevard Greenpoint and the Mott Avenue North Fork Banks.

    Don’t you feel better [with the new policy]? Lewis asked a reporter who wanted to know why identification was being required for customers who had been using the bank for years.

    North Fork also has a different system then Greenpoint, the manager said.

    “Greenpoint had the signatures on computer,” said Lewis. “We don’t have that system.”

    Greenpoint customers got used to not being asked for their ID.

    Greenpoint, as a representative of the bank once told The Wave, had a policy of asking for ID or pin number depending on the amount of the transaction.

    Also, as Lewis pointed out, many Greenpoint tellers know their customers.

    Lewis said, that while it does depend on the transaction, two pieces of ID are usually required.

    A least one picture ID is needed. Types of ID can be anything from the Department of Motor Vehicles and a debit or ATM card from the bank or, what is called a working ID (from a customer’s place of employment) with the customer’s picture and signature on it. A major credit card can also be used as ID.

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