2003-09-26 / Community

MetroCard Balance Protection Begins October 1

MetroCard Balance Protection Begins October 1

Unused value on lost or stolen 30-day MetroCard Passes, purchased at MetroCard Vending Machines or MetroCard Express Machines with either a debit or credit card, will be refunded under a MetroCard balance Protection Program announced by MTA Chairman Peter S. Kalikow and MTA NYC Transit President Lawrence G. Reuter.

Customers can file a claim by calling 1-800-METROCARD customer service line, 24 hours a day, 7 days a week.

"This program provides our customers who rely on the 30-day MetroCard with an added benefit, protection of their unused balance if the card is lost or stolen," said Kalikow. "Unfortunately, some of our customers do lose their cards, and for that rider who does, we want to minimize the inconvenience it causes," he added.

Balance Protection will begin on October 1, and will require no pre-registration. Under the program, riders must purchase their 30-day MetroCard at one of the 1,615 MetroCard Vending Machines and 594 MetroCard Express Machines located in subway stations system wide. "Our discounted MetroCard passes allow customers the opportunity to ride more while paying less," said Reuter. "Combined with those discounts, Balance Protection will provide a sense of security to those riders who have been unwilling to purchase a monthly pass for fear of losing it."

Eligibility in the program will be automatic any time a customer purchases the 30-day Unlimited Ride MetroCard with a debit or credit card. There will be no need to pre-register, and no upfront fee. Refunds will be pro-rated at $2.33 per day for all remanding unused days, calculated from the date the loss claim was reported.

Refunds would be made through the customer’s debit or credit card account used to make the original purchase. Lost or stolen cards will be deactivated when reported. Balance protection claims will be limited to two per customer per calendar year. There will be no fee assessed for the first valid claim. However, a $5.00 fee will be deducted from the refund amount when processing a customer’s second valid claim.

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