Launch Queens Consumer Enforcement Office
Consumer Affairs (DCA) Commissioner Gretchen Dykstra, joined by representatives from Queens Borough Presiident Helen Marshall’s office, has officially opened the agency’s enforcement office at Queens Borough Hall.
The newly created office is part of an effort to streamline DCA’s enforcement operations, allowing staff to work closely with Community Boards and other City agencies to coordinate efforts and respond to complaints quickly. DCA’s Queens enforcement team will be cross-trained in a number of areas including routine testing of scales, consumer protection violations, sidewalk cafes, peddlers, license checks, and other areas.
"Increasing our enforcement presence at Borough Hall will put DCA right in the thick of things," said DCA Commissioner Gretchen Dykstra. "By cross-training our inspectors and being just a phone call away, we will be able to work more closely with Community Boards and other City agencies, respond to complaints quicker, and have a real sense of what is happening in the neighborhoods.’
"The Department of Consumer Affairs’ office expansion at Queens Borough Hall is a welcome addition to our continuing efforts to make Borough Hall home to a multitude of City agencies and services," said Queens Borough President Helen Marshall. "This added presence will mean quicker responses to Queens-based complaints and hands-on contact with our borough’s community boards."
DCA’s enforcement team in Queens will now include a Borough Director and ten inspectors. The Queens office also remains home to DCA’s Home Improvement Contractor (HIC) Unit, a team of inspectors who investigate HIC related complaints and unlicensed contractors citywide. To file a complaint, call DCA at (212) 487-4444 or online at www.nyc.gov/consumers.
DCA enforces the consumer protection laws, as well as other related City and State laws, at thousands of businesses throughout New York City.