2002-01-26 / Letters

Like Everybody Else

Like Everybody Else

On January 5, 2002, my EZ Pass cassette became inoperative.  On
January 7th, I called EZ Pass and informed them of my defective pass.  (My third in five years)  The EZ Pass employee indicated he would mail a replacement cassette and I would receive it within seven working days.

I waited nine working days and no replacement cassette.  I called
again to inquire about the delay.  I was told the first employee was
mistaken and I would have to appear in person to pick up the new pass.  The representative stated that because I was a Rockaway pass holder and had free service (Cross Bay Bridge), I would have to appear in person.

I asked, "Do other areas in New York City have to appear in person?"  The representative stated "NO".

I asked to speak to a supervisor and was put on hold and ultimately disconnected. I drove to 1902 Whitestone Expressway to pick up my new EZ Pass cassette.  To add insult to injury, I had to pay $1.75 on the Cross Bay Bridge because my new EX Pass wouldn't be activated until 1:00 p.m. the following day and I did not think to go through the EX Pass lane and have the TBTA officer take down the EX Pass number, which would void the charge.

As Rockaway residents, are we being singled out for bureaucratic
abuse?  Why can't we be treated like other city residents.


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